Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Our 19 year old central ac was blowing warm air. I contacted 3 contractors and set up service calls. When Kevin from Charter Oak Mechanical came I was very impressed. Once we determined the coil had a leak and couldn’t be repaired he changed the service call to a sales call and I was not billed for his coming. He got back to me next day with two options, replace the coil only or replace the entire system. We discussed the system being 19 years old and the compressor or the air handler could fail due to age. This is a major expense in owning a home and for all of us money is a concern. My concern was warranty, and dependability, the American Standard is rated high in both. We shared with him one of our other quotes and he came back to me after speaking with Steve the owner and gave us the winning bid! So far we love the American Standard 16 seer. Our original was a RHEEM 10 seer. With the American Standard variable speed fan on the air handler and the variable speed condenser, the unit comes on slow and once the house is at temperature slows back down to off. This feature should save us money on electricity and it is keeping the house at a 1 or two degree variation of the set temperature. The old unit came on full and shut off full so the house was always a bit chilly or a bit warm between cycles. Dealing with a small family owned business means I met Steve the owner, Jeremy his son, of course Kevin who we love, spoke at length with Julie in the office, and of course the crew Rob, Dave and Dillon. Being a former business owner, I am very impressed with how this was handled and completed. Thank you, Charter Oak Mechanical for making this very big decision feel like the right one!!